Privacy Policy.

Information We Collect

We may collect information that you provide directly when you contact us, complete a website form, request an estimate, schedule an appointment, communicate through our website chat feature or otherwise interact with Accolade Flooring.

Information You Provide

• Your name.
• Your email address.
• Your telephone number.
• The city, town, service address or general location of a flooring project.
• Information about the flooring services you are interested in.
• Appointment preferences and information submitted through scheduling forms.
• Photos, measurements, project descriptions or other information you choose to send us.
• Any messages or communications exchanged with our business.

Information Collected Automatically

When you visit the website, our website platform and service providers may automatically collect technical information such as:

• Internet Protocol address.
• Browser type and device type.
• Operating system.
• Approximate geographic area.
• Pages viewed and links selected.
• Date, time and duration of visits.
• Referring website or advertising source.
• Cookie identifiers and similar technical information.

How We Use Information

We may use collected information for legitimate business purposes, including to:

• Respond to questions and estimate requests.
• Schedule consultations, appointments and flooring services.
• Prepare project estimates and communicate about projects.
• Provide, operate and improve our services.
• Send appointment confirmations and service-related messages.
• Understand how visitors use the website.
• Measure advertising and marketing performance.
• Improve the website’s performance, design and usability.
• Prevent fraud, abuse, security incidents and technical issues.
• Maintain business and financial records.
• Comply with applicable legal and regulatory obligations.
• Protect the rights, safety and property of our business and others.

We will not use personal information for a materially different purpose without providing notice or obtaining consent when legally required.

Cookies and Analytics

This website may use cookies, pixels, local storage and similar technologies. Cookies are small files stored on a visitor’s browser or device that help websites operate, remember preferences, understand traffic and measure marketing performance.

Types of Cookies We May Use

• Necessary cookies: Help the website function, maintain security and provide requested features.
• Functional cookies: Remember visitor choices and improve website functionality.
• Analytics cookies: Help us understand traffic, page views and website performance.
• Advertising cookies: Help measure advertisements and understand whether visitors arrived through advertising campaigns.

Where available, you can manage non-essential cookie preferences through the website’s cookie banner. You may also restrict or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

Squarespace Analytics

Our website is built and hosted through Squarespace. Squarespace may collect website traffic, device and usage information and may use cookies necessary to operate and analyze the website.

Google Services

We may use Google services such as Google Analytics, Google Ads, Google Search Console, embedded maps or related measurement tools. Google may collect information through cookies or similar technologies in accordance with its own policies.

Learn more through the Google Privacy Policy .

Third-Party Services

We use service providers to operate our website, communicate with customers, schedule appointments, analyze performance and support our business. These providers may process information according to their own privacy policies and contractual obligations.

Squarespace

Squarespace hosts and operates the website and may process visitor information, form submissions, cookies, traffic data and technical information needed to provide its services.

Learn more through the Squarespace Privacy Policy .

Calendly

When you use our scheduling feature, Calendly may collect your name, contact details, scheduling preferences, device information and other information you voluntarily submit. Calendly processes this information under its own privacy notice.

Learn more through the Calendly Privacy Notice .

Website Chat and Communication Tools

If you communicate through a chatbot, live-chat feature, contact button, telephone link or other communication tool, the provider of that tool may process your message, contact information and technical device information to deliver the communication.

YouTube and Embedded Media

Our website may contain YouTube videos or links to YouTube. When you play an embedded video or visit YouTube, Google or YouTube may receive information about your device, browser and interaction with the content.

Social-Media Links

Our website may link to social-media platforms. Selecting a social link takes you to a third-party platform governed by that platform’s own privacy practices.

How Information Is Shared

We do not sell personal information for money. Some analytics or advertising activities may be treated as a “sale,” “sharing” or targeted advertising under certain state privacy laws, depending on how those laws define those terms.

We may disclose information:

• To website hosting, scheduling, analytics, advertising, communication and technology providers that help operate our business.
• To contractors, professional advisers or business partners when reasonably necessary to provide requested services.
• To comply with a subpoena, court order, legal process or government request.
• To protect our business, customers, website, legal rights, property or safety.
• In connection with a merger, acquisition, financing, sale, restructuring or transfer of business assets.
• With your consent or at your direction.

Service providers are permitted to access information only as reasonably necessary to perform services for us, subject to their agreements, policies and applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, communicate about services, maintain business records, resolve disputes, enforce agreements and satisfy legal, tax, accounting or insurance requirements.

Retention periods may vary depending on the type of information, the nature of the customer relationship and applicable legal obligations. We may delete or anonymize information when it is no longer reasonably needed.

Information Security

We use reasonable administrative, technical and organizational measures intended to protect information against accidental loss, misuse, unauthorized access, alteration or disclosure.

However, no website, internet transmission, email system or electronic storage method can be guaranteed to be completely secure. You should avoid submitting highly sensitive information, such as Social Security numbers, banking passwords or complete payment-card information, through ordinary website forms or email.

Your Privacy Choices

Depending on where you live and subject to applicable exceptions, you may have the right to request:

• Confirmation of whether we process your information.
• Access to certain personal information we maintain about you.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• A portable copy of certain information.
• Opt-out of certain targeted advertising, sharing or sales as defined by applicable law.
• Withdrawal of consent when processing is based on consent.

You may also unsubscribe from optional marketing messages by using an unsubscribe option included in the message or contacting us. Service-related communications, such as estimate or appointment messages, may still be sent when necessary.

To submit a privacy request, email us using the contact information below. We may need to verify your identity before fulfilling a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s Privacy

This website and our flooring services are intended for adults and are not directed to children under 13. We do not knowingly request or collect personal information directly from children under 13.

If you believe a child has submitted personal information to us, contact us so we can review and, where appropriate, delete it.

External Links

This website may link to websites, social networks, scheduling tools, review platforms, videos and services operated by third parties. We do not control and are not responsible for the privacy, security, content or practices of those third parties.

We encourage you to review the privacy policy of any external website or service you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices or legal obligations.

When we update the policy, we will revise the effective date shown at the top of this page. Material changes may also be communicated through the website or another reasonable method when required.

Contact Us

Contact us with questions about this Privacy Policy or to submit a privacy-related request.